Information Sharing and Disclosure
Information Collection and Use
Cookies: Like many websites, we use "cookie" technology to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles or lists. A cookie is a small data file that is transferred to your computer's hard disk. RingGo may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.
Third Party Services: RingGo uses a variety of services hosted by third parties to help provide our Services, such as hosting our RingGo account, and to help us understand the use of our Services, such as Google Analytics. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.
Communicating With RingGo Customers
We communicate with our customers on a regular basis via email or SMS text to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address or mobile number to confirm your opening of a RingGo account, to optionally send you notice of payments that you make through RingGo, to send information about important changes to our products and services, and to send notices and other disclosures required by law.
We use your email address or mobile phone number to send you other types of text based communications that you can control, including:
- Targeted advertising and marketing of services and promotional offers;
- Service updates and security messages.
Authorities and third party service providers approved by us will also use your email address or mobile phone number to send you other types of text based communications that you can control, including:
- Details of events occurring in localities in which you have used an Authority's parking or other vehicle or road use related services and security messages;
- Targeted advertising and marketing of services, service updates, and promotional offers.
You will be asked specifically if you would like to opt in to each of these communications and can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the MyRingGo Website and changing your preferences. You will be given an opportunity to unsubscribe each time we communicate with you.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
From time to time, we may offer optional questionnaires for the purposes of assessing customers' needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our customers in these questionnaires, you will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
We will disclose your personal information to service providers including, without limitation, payment processors, customer service outsourcing providers and parking industry service providers to allow us to provide the RingGo payment service.
We will disclose your personal information to the Authorities to facilitate the provision and/or future provision of the RingGo payment services and where this is necessary for the purposes for which the personal information was collected.
Disclosure To Unrelated Third Parties
We will not sell or rent any of your personally identifiable information to unrelated third parties.
We may disclose aggregated statistical data for statistical or public relations purposes. For example, we may disclose that a specific percentage of our customers drive a red car. However, this aggregated information is not tied to personal information.
Disclosure Of Payment Details
Other than to those organisations directly involved in the processing of funds to your bank, your credit card number, bank account and other financial information will never be revealed to any third party except with your express permission or if we are required to do so pursuant to a court order or other legal process.
Disclosure Of Information In Response To The Requirements Of Civil Or Criminal Legal Process
We may disclose your personal information including, without limitation, transaction, account information, personal details and the contents of communications if we reasonably believe we are required to do so by (without limitation) the police, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies, departments or regulatory, self-regulatory authorities or organisations or other third parties that we in good faith believe it is appropriate to cooperate with in relation to investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of our Service Terms and Conditions.
Information About You From Third Parties
In order to protect all our customers against potential fraud, we verify the information that you provide with bank processors. In the course of such verification, we receive personally identifiable information about you from such service providers. In particular, if you register a credit card or debit card with us to use the Service, we will use card authorisation and fraud screening services to verify that your card information matches other information that you may supply to us, and that the card has not been reported as lost or stolen.
Modifying Your Personal Information
If you are a registered user of our Services, we provide you with tools to access or modify the personal information you provided to us and associated with your account.
Retaining Personal Information
We will retain your personal information (including information related to each parking session and for each of your transactions) for only so long as is necessary for the purposes for which the information was collected or as required for legal purposes.
If you close your RingGo account, we will mark your account in our database as "Closed," but will keep your account information in our database for a maximum of 3 years.
Links To Other Websites
Some pages on the Websites include links to third party websites. These sites are governed by their own privacy statements, and we are not responsible for their operations, including but not limited to their information practices. Customers submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.
Our Policy Towards Children
Our Services are not directed to people under 16. If you become aware that your child has provided us with personal information without your consent, please contact us at privacy@RingGo.com. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we take steps to remove such information and terminate the child's account.
Changes to this Policy
Effective from 31 March 2011. Version 2