We're really sorry to hear that you've run into some challenges with your payment. It seems that recent changes in the payment industry, especially with PSD2, might be causing some difficulties.

To enhance security and prevent fraudulent activities, payment card providers now require a higher level of verification for online transactions including RingGo payments. Your card provider may challenge RingGo transactions, asking you to authenticate the payment. This can be done through your banking app or by receiving a one-time password via text message.

If on this occasion, the authorisation through your card provider wasn't successful - we recommend reaching out to your bank or payment card provider for further assistance.

In the meantime, you can explore alternative options like using Apple or Google Pay for booking parking with RingGo. If these options aren't suitable, feel free to use our telephone services at 0203 046 0010 or for permit sessions please call 0203 046 0005.

It's important to note that if you're using a company card and not the cardholder, you may not receive the one-time password via SMS potentially resulting in payment declines by your card issuer.

We hope this information clarifies the issues you've encountered, and we sincerely apologise for any inconvenience caused. If you have any further questions or need assistance, please don't hesitate to reach out to our support team via Live Chat or sending us an enquiry via this form