If you were unable to pay with RingGo because the service was temporarily unavailable and subsequently received a parking charge notice, please appeal to the parking enforcement operator directly, following the process on the reverse of the PCN.
In your appeal, we suggest you provide:
- The time and date you attempted to use RingGo
- What channel(s) you tried to use, e.g., mobile phone app, internet, telephone
- Your vehicle registration number
- The RingGo location where you were trying to park
Unfortunately, the enforcement operator will not allow us to intervene with any aspect of the appeal process, as it is their strict policy that customers contact them directly in writing. They issue the fines and consequently are the only ones who can cancel them.
However, the enforcement operator can request information from us about your RingGo account. So if the RingGo service was temporarily out of service, we can support your appeal with confirmation of the times during which service was affected and your attempts to pay.