In the event that you haven't received your VAT receipt to your nominated email address, there are a number of steps you should take to ensure the VAT receipts are being sent correctly:
1. Login to RingGo and confirm that the email address is correct under the 'My Details' heading on the dashboard. Amend the email address if incorrect by clicking 'Edit Details' and overtyping the currently stored email address before saving. Print any required VAT receipts from the 'Receipts' page in the interim.
2. Check your Junk and/or Spam folders for the missing VAT receipts.
3. Add firstname.lastname@example.org to the white list in your email application. This will ensure that future VAT receipts are not deleted or sent to your Junk/Spam folder incorrectly.
Please note that if you are using a business email address then your organisation may deem the email spam and block emails from RingGo as we use a noreply mailbox for delivery. We recommend that in these instances you contact your in-house Support Team to report the issue or add a personal domain address with email account providers such as Hotmail, Yahoo, Gmail, etc.