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RingGo Help centre





I've forgotten my password or PIN - what do I do now?

If you do not know or have forgotten your RingGo password or PIN, you can reset the password/PIN by following the instructions below for whichever way you access RingGo:

Internet/Mobile Web

  • Go to the myRingGo login screen using your internet/mobile web browser.
  • Click the 'Forgotten your Password or PIN?' option.
  • Enter your mobile number (or landline number if you previously registered this as an alternative) or your email address.
  • Enter the VRM (vehicle registration mark, i.e., the vehicle number plate) of a vehicle registered on your account.
  • Click 'Next'.
  • A verification will be sent via SMS (text) message to your phone. This may take up to 2 minutes. If it fails to arrive, you can request that it be sent to your email address.
  • After receiving the verification, enter the code it contains or click on the link to the website.
  • Enter a new password and confirm it.
  • If you have not already set a secret question and answer as part of added security, you must now select a secret question from the drop-down list and type the secret answer to it.
  • Click 'Next'.
  • Click 'Finish' to complete the process and return to the homepage.

App

  • Open the myRingGo app.
  • Tap the 'Having trouble logging in?' option.
  • Enter your mobile number (or landline number if you previously registered this as an alternative) or your email address.
  • Enter the VRM (vehicle registration mark, i.e., the vehicle number plate) of a vehicle registered on your account.
  • Tap 'Next'. Although you can enter your email address to proceed with the password/PIN recovery process we recommend that you enter the telephone number you first registered.
  • A verification will be sent via SMS (text) message to your phone. This may take up to 2 minutes.
  • After receiving the verification, enter the code it contains.
  • Tap 'Next'.
  • You will now be prompted to choose a password and to re-enter it.
  • If you have not already set a secret question and answer as part of added security, you must now select a secret question from the drop-down list and type the secret answer to it.
  • Tap 'Next'.
  • Tap 'Finish' to complete the process and return to the homepage.

Article Id: 370057

Article Last Updated at: 20 Jan 20 14:03

Category: PIN & Password


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